Zendesk iPad App Looks Great

Zendesk iPad app

Zendesk is a leading cloud based software solution for customer service, used by over 25,000 companies. They’ve recently updated the Zendesk iPad and iOS apps and they were kind enough to give me a demo of the iPad app a couple weeks ago.

I came away from the demo hugely impressed with the Zendesk iPad app, both as someone who reviews a lot of iPad apps and as someone who spent years working in technical support and network management.

Th first thing that struck me about the app is how great a job the developers have done in keeping the UI clean and elegant while packing in a slew of useful features that are all accessible with just a few taps.

Here are some of the more notable features of the app:

  • Access to all support ticket views
  • View all support ticket events and notifications
  • Real-time list of activity on tickets
  • Search support tickets and knowledge base articles
  • View and update comments, CCs, tags, and ticket fields
  • Push notifications on ticket updates
  • Apply per-defined responses, or macros, to tickets containing frequently asked questions
  • Bookmark tickets for future reference
  • Upload and view attachments on tickets
  • Agent Dashboard with critical ticket views

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Review — The Silent Age: Episode One for iPad

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Most modern games can no longer afford to think one-dimensionly. It’s not enough to have a princess trapped in a castle with a giant lizard king; nowadays it’s about creating something complex, meaningful and different. That’s why indie games like Braid, Limbo and even Amnesia: The Dark Descent (as horror-inducing as that game is) have been growing in popularity, because they challenge how we think and how we play.

The Silent Age: Episode One is one of these games.

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Concert Vault for iPad: Awesome Collection of Live Concert Audio and Video

Concert Vault for iPad

Concert Vault for iPad is a new app that offers up a treasure trove of live concert audio and video from a huge range of artists and bands. The App Store description for the app is far from reticent in describing its virtues:

Concert Vault for iPad brings you something that you truly cannot find anywhere else: the world’s greatest collection of exclusive live concert audio and video from the ’50s to the present day, all available for high quality streaming to your iPad.

The good news is that the app mostly lives up to that lofty introduction.

Notes

Concert Vault is a free app that offers a 7 day free trial. After that you need to take out a subscription to continue using it. Subscriptions are reasonably priced at $3.99 per month or $39.99 for a year. Current Concert Vault subscribers can just login to use the app. A subscription gives you access to all of Concert Vault’s content on the iPad, iPhone and on the web.

The app includes thousands of concert recordings in audio (320Kps) and video. There’s daily featured content spanning across genres. It supports AirPlay for streaming content to an HDTV via Apple TV.

The App Store description also mentions that the app is ‘built on the Groovebug platform’. I’m not sure what that means, but I’m hoping it’s something to do with the excellent Groovebug app that is one of the selections in our list of the Best iPad Apps of 2012.

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Today’s Best iPad App Ever: Petting Zoo

Petting Zoo iPad app

Petting Zoo is a fantastic storybook app for the iPad and iPhone. It features beautiful, fun, interactive animations of over 20 animals, and it’s bound to be a big favorite for kids and animal lovers of all ages.

Here’s a slice of its App Store intro:

From acclaimed author and illustrator Christoph Niemann comes this interactive picture book. Swipe and tap the 21 animals and be surprised at how they react. This app combines the charm of hand made animations and Niemann’s wry humor with state of the art technology. What would an elephant in your bathroom do? Can a dog breakdance? A storybook app unlike all others!
• Thousands of frames of hand-drawn animation
• Playful, musical sounds for each animal
• Fun for all ages, from infants to adults
• No english required; animals don’t speak english

I saw the app mentioned at Daring Fireball recently and decided to give a it a try yesterday. I’m very glad I did and I’ve already gifted the app to my daughter as I know she’s going to love it too.

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7 Little Words: Wonderful, Addictive iPad Word Game

7 Little Words for iPad

7 Little Words is a simple and simply addictive word game for the iPad and iPhone. Here’s a slice of its App Store intro:

If you enjoy crossword puzzles, word finds, and anagram games, you’re going to love 7 Little Words!
Each bite-size puzzle consists of 7 clues, 7 mystery words, and 20 letter groups. Find the mystery words by deciphering the clues and combining the letter groups.
7 Little Words is FUN, CHALLENGING, and EASY TO LEARN. We guarantee you’ve never played anything like it before.

I’m a big fan of word games and this one has become a real favorite for me. In fact it’s my latest addiction on the iPad. I just about can’t go a day without playing it.

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Quick Look: Mini Golf Matchup for iPad

I received a promo email about Mini Golf Matchup for iPad yesterday and the game’s description interested me enough to say yes to a promo code for it. I always have fun when my family and I play an occasional game of mini golf in real life, and this iPad game sounded fun so I [...]

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Review — Wheel of Fortune for iPad

Wheel of Fortune was a family tradition growing up. Every weeknight, my family would tune in to watch Pat Sajak and Vanna White turn letters on a giant wall. It was awesome. Each one of us would try and see who could guess the puzzles first — my sisters and I got pretty good at [...]

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A Journey to Antarctica, iPad App Style

Antarctica – Standing on the Bottom of the World is a riveting adventure travel (true) story told and presented with great impact in a new iPad app. I can’t say I’ve ever been particularly fascinated with Antarctica (I even have difficulty spelling it correctly) but the promo approach I got for this app was good [...]

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