Zendesk is a leading cloud based software solution for customer service, used by over 25,000 companies. They’ve recently updated the Zendesk iPad and iOS apps and they were kind enough to give me a demo of the iPad app a couple weeks ago.
I came away from the demo hugely impressed with the Zendesk iPad app, both as someone who reviews a lot of iPad apps and as someone who spent years working in technical support and network management.
Th first thing that struck me about the app is how great a job the developers have done in keeping the UI clean and elegant while packing in a slew of useful features that are all accessible with just a few taps.
Here are some of the more notable features of the app:
- Access to all support ticket views
- View all support ticket events and notifications
- Real-time list of activity on tickets
- Search support tickets and knowledge base articles
- View and update comments, CCs, tags, and ticket fields
- Push notifications on ticket updates
- Apply per-defined responses, or macros, to tickets containing frequently asked questions
- Bookmark tickets for future reference
- Upload and view attachments on tickets
- Agent Dashboard with critical ticket views
The iPad is a fantastic device to run a presentation on. Electric Slide is a superb iPad (and iPhone) app that lets you share your presentation wirelessly to just about anywhere from the iPad – with no need for cables or AirPlay Mirroring.
If you’re presenting in a room full of people, Electric Slide should take your setup time from 5,10, or 15 minutes down to one minute or less. Here’s a little slice of the App Store intro for the app and some of its key features:
Electric Slide is the easiest way to wirelessly present PowerPoint slides, Office documents, PDFs and videos with your iPhone or iPad. Your device is a remote control that works anywhere with any screen. Since viewers just need your simple URL to follow along, setup is a cinch. You can also connect your device directly to a TV or projector via HDMI or VGA.
Air Login is a new remote access app for iPad and iPhone. In fact it’s a great new remote access app for the iPad and iPhone. It lets you connect to your Macs at home or at an office from the iPad.
Here’s a bit of its App Store intro:
Air Login connects over the Internet to present your Mac OS X screen on your iPad, iPhone, or iPod touch. A virtual trackpad lets you move a mouse cursor around on the screen and interact with the Mac user interface.
• Air Login keeps the Mac menu bar pinned at the top of your iOS screen, even while you zoom and pan the rest of the screen to focus on small UI elements. The menu works instantly because it’s cached locally, and doesn’t need to communicate back to the computer until you select a menu item.
• A Mission Control-like feature called App Grid lets you quickly focus on a particular Mac window or app.
• A custom keyboard gives you all of the special Mac keys that you need.
• Avatron’s advanced Air Connect server connects your devices even if they’re behind firewalls, on a cell connection, or on a very restrictive network. If your Mac can surf the Web, Air Login can operate it remotely.
I installed the app this morning after seeing it get some heavy praise at TUAW, and I am already hugely impressed with it.
OK, if you want the short story – as the post title suggests, this is a terrible app. In fact it is the single worst newspaper / magazine title I’ve seen in the App Store – and I’ve seen a lot.
It’s a shame because the actual concept of the magazine itself is one that interests me a lot. As you’ll see below, it focuses on Apple products as business solutions. Here’s its App Store intro:
i.Business Magazine—the only Apple-related business magazine on the market. Other Apple-based magazines and publications focus on retail and consumer products while i.Business is the only magazine that focuses on Apple business & enterprise solutions for end-users who are using Apple technology, or for those looking to switch.
OK … a small bit of disclosure right off the bat on this one: I am not black and nobody’s ever accused me of being enterprising.
I am a big follower of leading print newspaper and magazine titles coming to the iPad though. I find it fascinating to see which titles really bring something fresh to the iPad, which ones are truly embracing this new medium, and many of my favorite iPad apps are in this category.
When I saw that the iPad edition of Black Enterprise Wealth for Life promised several new and compelling features for an iPad magazine, I was keen to take a look at it. I’ve spent a lot of time with the app and I’m very impressed. Hit the break for a few of my reasons why and lots of screenshots …