Zendesk iPad App Looks Great

Zendesk iPad app

Zendesk is a leading cloud based software solution for customer service, used by over 25,000 companies. They’ve recently updated the Zendesk iPad and iOS apps and they were kind enough to give me a demo of the iPad app a couple weeks ago.

I came away from the demo hugely impressed with the Zendesk iPad app, both as someone who reviews a lot of iPad apps and as someone who spent years working in technical support and network management.

Th first thing that struck me about the app is how great a job the developers have done in keeping the UI clean and elegant while packing in a slew of useful features that are all accessible with just a few taps.

Here are some of the more notable features of the app:

  • Access to all support ticket views
  • View all support ticket events and notifications
  • Real-time list of activity on tickets
  • Search support tickets and knowledge base articles
  • View and update comments, CCs, tags, and ticket fields
  • Push notifications on ticket updates
  • Apply per-defined responses, or macros, to tickets containing frequently asked questions
  • Bookmark tickets for future reference
  • Upload and view attachments on tickets
  • Agent Dashboard with critical ticket views

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Electric Slide: Wirelessly Present from iPad to Anywhere, No Cables or AirPlay Needed

Electric Slide for iPad

The iPad is a fantastic device to run a presentation on. Electric Slide is a superb iPad (and iPhone) app that lets you share your presentation wirelessly to just about anywhere from the iPad – with no need for cables or AirPlay Mirroring.

If you’re presenting in a room full of people,  Electric Slide should take your setup time from 5,10, or 15 minutes down to one minute or less. Here’s a little slice of the App Store intro for the app and some of its key features:

Electric Slide is the easiest way to wirelessly present PowerPoint slides, Office documents, PDFs and videos with your iPhone or iPad. Your device is a remote control that works anywhere with any screen. Since viewers just need your simple URL to follow along, setup is a cinch. You can also connect your device directly to a TV or projector via HDMI or VGA.

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Worst Apps Ever: i.Business Magazine

iBusiness

OK, if you want the short story – as the post title suggests, this is a terrible app. In fact it is the single worst newspaper / magazine title I’ve seen in the App Store – and I’ve seen a lot.

It’s  a shame because the actual concept of the magazine itself is one that interests me a lot. As you’ll see below, it focuses on Apple products as business solutions. Here’s its App Store intro:

i.Business Magazine—the only Apple-related business magazine on the market. Other Apple-based magazines and publications focus on retail and consumer products while i.Business is the only magazine that focuses on Apple business & enterprise solutions for end-users who are using Apple technology, or for those looking to switch.

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Review: Black Enterprise Wealth for Life, iPad Edition

Black Enterprise Wealth for Life for iPad

OK … a small bit of disclosure right off the bat on this one:  I am not black and nobody’s ever accused me of being enterprising. 

I am a big follower of leading print newspaper and magazine titles coming to the iPad though.  I find it fascinating to see which titles really bring something fresh to the iPad, which ones are truly embracing this new medium, and many of my favorite iPad apps are in this category.

When I saw that the iPad edition of Black Enterprise Wealth for Life promised several new and compelling features for an iPad magazine, I was keen to take a look at it.  I’ve spent a lot of time with the app and I’m very impressed.  Hit the break for a few of my reasons why and lots of screenshots …

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