Earlier today Apple released iOS 10 as promised. Unfortunately for some of those who were “lucky” enough to download the Over-the-Air (OTA) update in the first hour it was available, their devices became unresponsive (bricked) and immediately went into recovery mode. This then required the user to update/restore their devices via iTunes. This issue was not specific to any one device, as iPad Pro owners and various iPhone models were all experiencing issues.
Unfortunately a restore isn’t very comforting to those who don’t have a recent, or any, backed up version of their device to restore to. In addition, if you don’t have a computer running iTunes, you can’t even restore your device. Lost data and unhappy consumers is definitely not the way Apple wants to kick-off the “biggest release ever” of iOS. It appears as though only consumers attempting OTA updates were affected–iTunes updates were working fine.
Not that it is of any comfort to anyone who already ran into issues, but circumstances like these just emphasize the importance of preparing a backup of your device prior to any iOS update so you have a recent version to restore to in the event that you run into issues. Luckily, though, Apple had a fix in place within the first hour of the software mishap. In a statement provided to BuzzFeed’s John Paczkowski, Apple confirmed the problem, and provided options for fixing it…
We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.
If you’re looking to update your iPad to iOS 10 now that there are no issues, and the first wave of upgraders are no longer slowing down the servers, simply open the Settings App on your iPad and select General–>Software Update. You will be prompted through a few screens before the download process begins, and then you’re set!