ZAGGfolio Replacement Case Fixes Clasp Issue

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The ZAGGfolio is an iPad keyboard case. It’s quite a good one too, but when it was initially released there was a problem with the case’s clasp that keeps the iPad secured in it.

ZAGG were very pro-active in acknowledging and addressing the issue. They emailed everyone who had purchased a ZAGGfolio to let them know about the issue and to state that they had corrected it and would be issuing replacement cases.

My replacement case arrived yesterday, within the timeframe promised in ZAGG’s email on the subject.

Happily, the new case looks good and the clasp works like a charm. I know that my iSource colleague, James Rogers, who initially reported on the clasp issue, has also said that his replacement case is working well.

Great work by ZAGG on fixing this issue and issuing replacement cases – that’s some top-notch customer service.

I’ll be reviewing the ZAGGfolio and / or comparing it with the Clamcase keyboard case soon.

Patrick Jordan

Founder and Editor in Chief of iPad Insight. Husband, father to a lovely daughter, Commander of the Armies of the North, dog lover (especially Labs), Austinite, former Londoner, IT consultant, huge sports nut, iPad and mobile tech blogger, mobile apps junkie.

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