The ZAGGfolio is an iPad keyboard case. It’s quite a good one too, but when it was initially released there was a problem with the case’s clasp that keeps the iPad secured in it.
ZAGG were very pro-active in acknowledging and addressing the issue. They emailed everyone who had purchased a ZAGGfolio to let them know about the issue and to state that they had corrected it and would be issuing replacement cases.
My replacement case arrived yesterday, within the timeframe promised in ZAGG’s email on the subject.
Happily, the new case looks good and the clasp works like a charm. I know that my iSource colleague, James Rogers, who initially reported on the clasp issue, has also said that his replacement case is working well.
Great work by ZAGG on fixing this issue and issuing replacement cases – that’s some top-notch customer service.
I’ll be reviewing the ZAGGfolio and / or comparing it with the Clamcase keyboard case soon.