As we learned last month, the ZAGGfolio iPad keyboard case has an issue with the clasp on the case, and ZAGG was very pro-active in not just acknowledging the issue but emailing everyone who bought one and making clear that they would be replacing the cases.
It was a strong response and a very good approach to see from a leading accessories vendor.
This morning I received an email from ZAGG confirming that my replacement ZAGGfolio case shipped, and giving an expected delivery date of September 15-19. These dates are in line with the 4-6 weeks that ZAGG promised when they sent their email advising of the problem with the case.
Well done ZAGG – excellent customer service on this issue.
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I got mine today and posted a follow-up to my initial review over at iSource. The new case is definitely an improvement. The clasp now closes securely with a click, and keeps the two halves of the case still and steady. Nice job, ZAGG.