ZAGGfolio Replacement Cases Now Shipping

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ZAGGfolio

As we learned last month, the ZAGGfolio iPad keyboard case has an issue with the clasp on the case, and ZAGG was very pro-active in  not just acknowledging the issue but emailing everyone who bought one and making clear that they would be replacing the cases.

It was a strong response and a very good approach to see from a leading accessories vendor.

ShippingEmail

This morning I received an email from ZAGG confirming that my replacement ZAGGfolio case shipped, and giving an expected delivery date of September 15-19. These dates are in line with the 4-6 weeks that ZAGG promised when they sent their email advising of the problem with the case.

Well done ZAGG – excellent customer service on this issue.


Patrick Jordan

Founder and Editor in Chief of iPad Insight. Husband, father to a lovely daughter, Commander of the Armies of the North, dog lover (especially Labs), Austinite, former Londoner, IT consultant, huge sports nut, iPad and mobile tech blogger, mobile apps junkie.

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One thought on “ZAGGfolio Replacement Cases Now Shipping”

  1. I got mine today and posted a follow-up to my initial review over at iSource. The new case is definitely an improvement. The clasp now closes securely with a click, and keeps the two halves of the case still and steady. Nice job, ZAGG.

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