Comments on: 1Password 4 for iPad: New, Improved & Better than Ever

By: Price Drops: 1Password for iPad 50% Off Today & Tomorrow | iPad Insight

Price Drops: 1Password for iPad 50% Off Today & Tomorrow | iPad Insight — Fri, 01 Feb 2013 17:35:58 +0000

[...] Mac (and there’s a Windows app too). In December 1Password 4 (this version) was released – and I posted about it being new, improved, and better than ever. It was a repeat selection in our list of the Best iPad Apps of [...]

By: 1Password for iPad Updated: New Direct Sync Beta and More | iPad Insight

1Password for iPad Updated: New Direct Sync Beta and More | iPad Insight — Sat, 12 Jan 2013 17:01:27 +0000

[...] and iOS, has been updated today – to Version 4.1. This update follows close on the heels of the 1Password 4 release last [...]

By: Tony

Tony — Thu, 27 Dec 2012 16:01:11 +0000

An organization that takes pride in not polling its user base. Do you know how wrong that sounds?

If the company I work for tried to do what Agilebits did we would be in a lot of trouble from our user base.

Why did WiFi not work for people? It was simple to setup and even simpler to use. As the thread on the Agilebits’s forums show a lot of people feel strongly about the issue.

There is now ill will in the user base and that will impact 1Password’s future. It will take more time and more resources to resolve this than it would have probably taken to come up with an alternative that could have been patched in to 1Pv3 for the desktop that worked with 1P4 for mobile devices.

Trust me, there are marketing studies that show the bottom line cost of alienating a customer base. Just look at the iTune reviews of late and see how many of us have been vocal about the removal of WiFi sync, stranding our data to our mobile devices because we will not or cannot use Dropbox or iCloud.

See if Agilebits had bothered to ask they would have determined the 2 syncing methods (iTunes file copy is not a syncing method) they would have learned they needed to provide something for stranded users. Saying it will go in to 1P4 for the desktop means a lot of people won’t upgrade until all versions of 1P4 can communicate easily with desktop and mobile devices.

Looking also at the Agilebits’s forum I see a large number of issues with iCloud and Dropbox syncing so that is not going as well as anticipated.

Respectfully,

By: Jamie Phelps

Jamie Phelps — Thu, 27 Dec 2012 14:39:23 +0000

Hi, Tony. I didn’t mean to imply you hadn’t been active there. I just wanted to make sure you and others know that it’s something we’re actively engaging with our users on. I won’t rehash all the reasons that we had for removing the feature; they’ve been more than covered in the forum thread I linked to and that you’ve been participating in.

> Maybe WiFi syncing had issues but the answer is not to remove the feature, especially without finding out how often it is used.

It’s not that it “had issues” but that it simply did not work for a large number of our users. Up until we introduced cloud syncing with Dropbox, Wi-Fi syncing was one of the largest sources of customer support requests. After, it was nearly nonexistent. You’re right that we didn’t gather any statistics about 1Password users’ use of Wi-Fi syncing. This is something we take pride in (not gathering information about our users) and those users that prefer Wi-Fi sync usually do so for either security reasons or because of firewall restrictions. The former group would likely not have allowed us to gather the statistics and the latter group would not have been allowed to report the statistics to our remote server. So, it seems to me at least that even if we had tried to gather the statistics, the results would have still been skewed in favor of Dropbox and standalone users.

–
Jamie Phelps
Code Wrangler @ AgileBits

By: Tony

Tony — Thu, 27 Dec 2012 02:20:21 +0000

@Jamie, and what makes you think I have not been an active participant of said thread on the Agilebits forums? It is shameful Agilebits did this (removing a vital feature) and then attempts to push users in to accepting it. Want confirmation, read pages 1 through 9 of the thread.

Yes, Agilebits is NOW working on a solution but ONLY after upset users made a stink about the loss of functionality, spoke through their blogs, ratings reviews on iTunes, Facebook, etc.

Maybe WiFi syncing had issues but the answer is not to remove the feature, especially without finding out how often it is used.

Now Agilebits has to do more, work harder, to re-earn my trust as a customer. This is probably true for other users who have been burned by this episode. I am out the money for the upgrade which I cannot use and full disclosure was hidden from me at the time of my purchasing decision. What makes Agilebits think I will be so fast to upgrade my desktop version of 1Password when version 4 is released?

By: Jamie Phelps

Jamie Phelps — Wed, 26 Dec 2012 22:03:56 +0000

Yes, Wi-Fi sync was removed but be sure to get to page 10 of that thread where things get interesting: http://forum.agilebits.com/index.php?/topic/11455-wi-fi-syncing/page__st__180 We’re working on a new local sync implementation that works over USB. Please do join in that thread if this is an important consideration for you.

–
Jamie Phelps
Code Wrangler @ AgileBits

By: Jamie Phelps

Jamie Phelps — Wed, 26 Dec 2012 21:59:45 +0000

You can attach files to 1Password entries in 1Password on the desktop. Then, those attachments can be viewed in 1Password 4 on iOS. We plan to add attachment management including attaching photos directly from the camera in a future update.

–
Jamie Phelps
Code Wrangler @ AgileBits

By: Tony

Tony — Wed, 19 Dec 2012 10:56:41 +0000

Before purchasing though read this thread at AgileBits. WiFi syncing was removed and there are a lot of unhappy people.

http://forum.agilebits.com/index.php?/topic/11455-wi-fi-syncing/page__fromsearch__1

By: Patrick Jordan

Patrick Jordan — Tue, 18 Dec 2012 20:54:30 +0000

Just to be clear, this app absolutely is for the iPad. Look at its App Store entry. This is not any sort slick marketing anything on Agile Bits’ part – it’s standard practice with software on just about any platform. You don’t see people saying the latest version of Microsoft Office is not a Windows app because it won’t run on older hardware.

By: Roy

Roy — Tue, 18 Dec 2012 19:44:10 +0000

Just to be clear, this new version of 1Password, version 4, is not for the iPad. 1password 4 requires iOS 6, and the iPad is capped at iOS 5.1.1. There was the iPad, then came the iPad 2, followed by iPad with Retina Display and lastly iPad Mini. Yes, to some this will seem trivial semantics, but to many it is a slick marketing numbers game that Agile Bits (developers of 1password) is just the latest to employ.
If you have an iPad 2, iPad w/ RD, iPad mini, then yes, this is the version of 1Password for your device. Current users of 1Password 3 should take careful consideration prior to upgrading, even on compatable devices.
1Password 4 is a fantastic app for iOS 6, not so for the iPad. It also comes at a price if you currently use version 3. Know before you owe.

By: http://iNotes4You.com

http://iNotes4You.com — Tue, 18 Dec 2012 18:40:03 +0000

Agree.
But what I still miss is the possibility to import sensitive documents and encrypt them with the same high security level like the other item.