As of about an hour and a half ago I’ve got a second new iPad mini – less than 24 hours after my original purchase. No, I didn’t feel a sudden need to double my iPad mini count – I just did an exchange because I discovered last night that I had a faulty unit.
The iPad mini I bought yesterday had spontaneously powered itself off several times, and was showing numerous kernel panics and crc errors in its diagnostics log. So this morning I called the local Apple store where I bought it, confirmed they still had 32GB black models like mine available, did a quick iCloud backup of the iPad mini so I wouldn’t have to set it up from scratch again, and arrived at the Apple store just 5 minutes after opening to do the exchange.
I explained the issue to an Apple staff member, showed him the diagnostics logs, and the exchange was done quickly. I also bought one of Apple’s new 12W chargers while I was there – hopefully that will lead to faster charging for both my iPad mini and iPad 3.
A couple of points of interest from my Apple store visit:
— They were sold out of iPad mini 16GB models. So either their initial supply was very small or interest picked up a lot after my early morning mini line experience.
— I had not wiped my data from the iPad mini prior to my visit because I wanted to be able to show the diagnostics logs. Once it was agreed the return would be accepted and the exchange would be made, the Apple staffer was going to just box up the old iPad mini and take it away. I stopped him and asked whether he was going to be sure to erase my data. He said yes they definitely would, but I said I preferred to see that done in front of me, and he let me kick off an erase.
This is the first iPad I’ve ever had to return. I don’t read anything into that, it’s always possible for a unit here and there to slip through quality testing. Unless I start seeing lots of reports of similar issues, I’ll just take it that I got one bad unit and nothing more.
Oh, and I have to mention that once again iCloud backup and restore is just a huge pleasure to use. I opened up the new iPad mini in the Apple store, got it on their WiFi network, and kicked off a restore from my iCloud backup from earlier this morning. Once the restore started I walked out of the store and out of WiFi range. The restore happily resumed as soon as I joined my home WiFi network and put back all my apps and settings nicely within around 15 minutes. Not too shabby for 85 apps and their data that had already been installed on the mini.