Last week Apple launched a major redesign and revamp of their Apple Support / AppleCare site. One of the biggest changes is that they now offer 24/7 live chat support for the iPad and a number of their major products and services.
The products and services supported include iPad, iPhone, iPod, Mac, iTunes, and Apps & Software. The redesigned support pages make it easier to select the area you need help with and get to various help options quickly.
Once you choose a product / category, you’re shown lists of sub-topics to help narrow down your issue. Then you get to a page like the one in my screenshot above – where you can choose from various ways to get help with your problem. The help options include live chat, call now, schedule a call (from Apple Support), send in for service, and take in for service.
I like the look of the redesigned pages, and having live chat available 24/7 is a big step up for Apple Support – that’s great to see, since we all know urgent problems can arise at any time of day.
Patrick Jordan
Founder and Editor in Chief of iPad Insight. Husband, father to a lovely daughter, Commander of the Armies of the North, dog lover (especially Labs), Austinite, former Londoner, IT consultant, huge sports nut, iPad and mobile tech blogger, mobile apps junkie.
Follow Me: 
IOS 7 down load complete, I followed the directions and all went well I thought,
After complete I have only blank calenders. I MUST have immediate help as all
appointments are gone and I trusted Apple IPad.