Latest J.D. Power Report: iPad Repeats as Number 1 in Customer Satisfaction

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iPad Customer Satisfaction Aawrds

In the latest Tablet Satisfaction Study from J.D. Power and Associates, the iPad remains at the Number 1 position in the overall rankings.

In the survey of over 1,800 tablet users, the iPad got an 836 on a 1,000 point scale measuring customer satisfaction. It also was the clear leader, with a perfect 5 out of 5, on the J.D. Power Circle Ratings for Consumers – with 5 representing ‘among the best’. All its rivals were at 3 (About average) or below.


Tablets were graded in five key areas in the study: Performance, which was weighted most heavily; ease of operation; styling and design; features; and cost.

Patrick Jordan

Founder and Editor in Chief of iPad Insight. Husband, father to a lovely daughter, Commander of the Armies of the North, dog lover (especially Labs), Austinite, former Londoner, IT consultant, huge sports nut, iPad and mobile tech blogger, mobile apps junkie.

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