Like the “i” issue, the problem of iPhone X screen unresponsiveness during sudden exposure to cold temperatures is not one that I have personally experienced. However, there are plenty of people who have in areas where cooler temperatures have already set in. It’s real and seems to be affecting a significant number of phones.
While Apple likely tested the X at the extremes of its usable temperature range, it would be easy to miss this issue that occurs only at the onset of exposure to colder temps. This is one of those bugs that gets discovered when a phone goes from being tested by a few people in controlled conditions to millions out in the world. The “i” bug should have never made it out the door, but as someone who builds and tests large systems for a living, I can understand how this one slipped by.
The good news for anyone affected, and especially Apple, is that a software patch is on the way and should take care of this problem. Based on a report of a temporary workaround, it sounds like this may be tied to the sensitivity and/or tuning of environmental sensors in the phone. According to an article from iDropNews, Redditor JStheoriginal reports that locking and unlocking the phone again seems to perform some kind of sensor reset, allowing the X to register all touches properly again. If this is the case, then a software fix should be able to take care of this. In the meantime, if you have this problem before the patch is released, give the lock/unlock tip a shot.
As we get deeper into Fall with Winter soon on its heels, now is the time for Apple to knock this bug out cold. The “i” issue was taken care of in iOS 11.1.1, which was released today. Unless this temperature change proves harder to kill than it looks, I would expect a patch to address it by the end of next week. I’m sure Apple will want this out of the way a few days before Black Friday so potential buyers don’t get cold feet.
Sorry. I couldn’t resist.