Before I get into the reason I am bringing this subject up, I want to say that not all of my interactions with Apple Support have been bad. In fact, almost all of them have been quite positive. Any time I have called about a device, I’ve gotten the help I needed. When I recently contacted Apple about Apple Care+ charges from a device that had been returned, they refunded the money even faster than the timeframe they quoted. Even when Apple botched my recent Apple Watch order, the people I talked to in support really tried to help and gave me a free Sport Loop band for the trouble.
One of the foundational elements of the Apple experience has always been a sense of community. Being from a Windows background, I only have a few years of personal experience with this phenomenon, but I have always been aware of its existence. If you haven’t been a part of the Apple ecosystem for very long, it can be a little difficult to understand, but it is everywhere you look. From enthusiast sites and blogs, to podcasts, to user groups, to the Apple retail stores themselves, there is something at the core of the Apple experience that seems to inspire a higher lever of loyalty and devotion than your typical computer or electronics manufacturer.
Oh the horror. That is just NOT the kind of iPad 2 photo anybody wants to see. That’s the iPad 2 that used to belong to everythingiCafe forum member Citsur86 (real name Mike) until yesterday. Then this happened:
Taking my dog out to the car to head to the park, I had my iPad 2 in it’s case (sleeve) and under my arm. However this arm was attached to the hand holding her leash. She NEVER pulls when I walk her and for some reason as soon as I opened my front door she did an all out sprint. This caused my arm to lift up and the iPad to fall. It fell perfectly hitting on the bottom right corner. The aftermath. (is the picture shown above)
Sounds awful right? A story that is bound to have a very sad – and probably very expensive – ending. Well, not this time …