Before I get into the reason I am bringing this subject up, I want to say that not all of my interactions with Apple Support have been bad. In fact, almost all of them have been quite positive. Any time I have called about a device, I’ve gotten the help I needed. When I recently contacted Apple about Apple Care+ charges from a device that had been returned, they refunded the money even faster than the timeframe they quoted. Even when Apple botched my recent Apple Watch order, the people I talked to in support really tried to help and gave me a free Sport Loop band for the trouble.