Zendesk is a leading cloud based software solution for customer service, used by over 25,000 companies. They’ve recently updated the Zendesk iPad and iOS apps and they were kind enough to give me a demo of the iPad app a couple weeks ago.
I came away from the demo hugely impressed with the Zendesk iPad app, both as someone who reviews a lot of iPad apps and as someone who spent years working in technical support and network management.
Th first thing that struck me about the app is how great a job the developers have done in keeping the UI clean and elegant while packing in a slew of useful features that are all accessible with just a few taps.
Here are some of the more notable features of the app:
Access to all support ticket views
View all support ticket events and notifications
Real-time list of activity on tickets
Search support tickets and knowledge base articles
View and update comments, CCs, tags, and ticket fields
Push notifications on ticket updates
Apply per-defined responses, or macros, to tickets containing frequently asked questions
It looks like Microsoft Dynamics CRM Mobile will be coming to the iPad this year. A Release Preview Guide for Microsoft Dynamics CRM lists iPad (running iOS 5 or greater) as the only tablet device due to get the mobile app in 2012.
Here’s a bit of the guide’s description of Microsoft Dynamics CRM Mobile:
The Microsoft Dynamics CRM Q2 21012 service update brings a new cloud based mobile CRM service called
Microsoft Dynamics CRM Mobile to customers of Microsoft Dynamics CRM. As part of this new mobile solution,
Microsoft will provide a full range of rich native CRM applications (apps) for the most popular smartphones and
tablets. These new applications allow a sales, service or marketing professional to access Microsoft Dynamics CRM
both Online and On-premises.
This is one of Microsoft’s blue-chip business apps. It’s good to see it coming to the iPad, and makes sense of course given the iPad’s strong presence in the enterprise arena. Microsoft have now got a number of good app available for the iPad and iOS – maybe the chances are increasing that we’ll see MS Office on iOS in the not too distant future. I think Microsoft needs that to happen more than Apple does; it will be interesting to see if it happens.
Any Microsoft Dynamics CRM users here? If so, how useful would an iPad version be for you?
The Box.net app for iPad and iOS (and online service) – which provides easy access to view, share, and collaborate on files – has had a major update today, to Version 2.4. It looks like Box.net is focusing a lot on the enterprise space, and its service and iOS apps are beefing up their feature set accordingly. The video above is titled ‘The Enterprise Goes Mobile – Box on the iPad’ and it shows off a lot of these features.
Here are some of the notable changes in the 2.4 update:
VGA Out – Project your documents from your iPad! Using the Apple iPad Dock Connector to VGA Adapter, render any file you’re viewing on the Box App to a TV, projector or LCD monitor. Extremely useful for offsite meetings, sales pitches and presentations.
Security Lock + Auto-Logout – Protect your documents from prying eyes. Password protect your Box account on the iPhone or iPad with a four-digit passcode, as well as set the App to automatically logout when you close it completely.
AirPrint – Wirelessly print to any AirPrint-enabled printer when viewing content on Box, directly from your iPad.
SSO Login – Box now supports single sign-on for users that access the App through their Google or PingFederate accounts. For businesses, this means more secure, manageable mobile access.
Looks like a very impressive update. I haven’t used Box.net in a while, as I’m more than happy with Dropbox for my file syncing needs. For those who have greater sharing and collaboration needs, and those in corporate environments, Box seems a strong option to consider.
FOX Business for iPad is, as you might guess from the name, a new iPad app from the FOX Business Network. Here’s the Intro blurb for it on its App Store page:
Stay connected to the business world wherever you are with FOX Business for iPad. Get the latest financial news and market updates from The Most Powerful Name in Business News™ – FOX! Track your stocks in My Money, stay on top of the markets with the FOX Business Minute, compare stocks’ performances, and more!