Tag Archives: iPad business apps

Zendesk iPad App Looks Great

Zendesk iPad app

Zendesk is a leading cloud based software solution for customer service, used by over 25,000 companies. They’ve recently updated the Zendesk iPad and iOS apps and they were kind enough to give me a demo of the iPad app a couple weeks ago.

I came away from the demo hugely impressed with the Zendesk iPad app, both as someone who reviews a lot of iPad apps and as someone who spent years working in technical support and network management.

Th first thing that struck me about the app is how great a job the developers have done in keeping the UI clean and elegant while packing in a slew of useful features that are all accessible with just a few taps.

Here are some of the more notable features of the app:

  • Access to all support ticket views
  • View all support ticket events and notifications
  • Real-time list of activity on tickets
  • Search support tickets and knowledge base articles
  • View and update comments, CCs, tags, and ticket fields
  • Push notifications on ticket updates
  • Apply per-defined responses, or macros, to tickets containing frequently asked questions
  • Bookmark tickets for future reference
  • Upload and view attachments on tickets
  • Agent Dashboard with critical ticket views

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Microsoft Dynamics CRM Mobile Coming to iPad this Year

Microsoft Dyamics CRM Mobile for iPad

It looks like Microsoft Dynamics CRM Mobile will be coming to the iPad this year. A Release Preview Guide for Microsoft Dynamics CRM lists iPad (running iOS 5 or greater) as the only tablet device due to get the mobile app in 2012.

Here’s a bit of the guide’s description of Microsoft Dynamics CRM Mobile:

The Microsoft Dynamics CRM  Q2 21012 service update brings  a new  cloud  based  mobile CRM service  called

Microsoft Dynamics CRM Mobile to customers of Microsoft Dynamics CRM. As part of this new mobile solution,

Microsoft will provide a full range of rich native CRM applications (apps) for the most popular smartphones and

tablets. These new applications allow a sales, service or marketing professional to access Microsoft Dynamics CRM

both Online and On-premises.

This is one of Microsoft’s blue-chip business apps. It’s good to see it coming to the iPad, and makes sense of course given the iPad’s strong presence in the enterprise arena. Microsoft have now got a number of good app available for the iPad and iOS – maybe the chances are increasing that we’ll see MS Office on iOS in the not too distant future. I think Microsoft needs that to happen more than Apple does; it will be interesting to see if it happens.

Any Microsoft Dynamics CRM users here? If so, how useful would an iPad version be for you?

Spotted this news via 9to5Mac.

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New iPad App Store Featured Section: At Work Apps for Business

AtWorkApps

A new iPad App Store featured section this week is highlighting iPad apps for business.

The new section is called @Work Apps for Business and it’s got quite a strong looking set of business apps covering a range of sub-sections from Business Intelligence to Mobile IT. It’s described as …

… a curated selection of very useful and popular apps embraced by businesses large and small

Apple’s three iWork suite apps (Keynote, Numbers, and Pages) are front and center in the Documents & Files section, alongside QuickOffice Pro HD, Documents to Go Office Suite, and others.

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Box.net for iPad (and iOS) Gets a Major Update – Focus on Enterprise Features

The Box.net app for iPad and iOS (and online service) – which provides easy access to view, share, and collaborate on files – has had a major update today, to Version 2.4. It looks like Box.net is focusing a lot on the enterprise space, and its service and iOS apps are beefing up their feature set accordingly. The video above is titled ‘The Enterprise Goes Mobile – Box on the iPad’ and it shows off a lot of these features.

Here are some of the notable changes in the 2.4 update:

VGA OutBox_oniPad
– Project your documents from your iPad! Using the Apple iPad Dock Connector to VGA Adapter, render any file you’re viewing on the Box App to a TV, projector or LCD monitor. Extremely useful for offsite meetings, sales pitches and presentations.

Security Lock + Auto-Logout
– Protect your documents from prying eyes. Password protect your Box account on the iPhone or iPad with a four-digit passcode, as well as set the App to automatically logout when you close it completely.

AirPrint
– Wirelessly print to any AirPrint-enabled printer when viewing content on Box, directly from your iPad.

SSO Login
– Box now supports single sign-on for users that access the App through their Google or PingFederate accounts. For businesses, this means more secure, manageable mobile access.

Looks like a very impressive update. I haven’t used Box.net in a while, as I’m more than happy with Dropbox for my file syncing needs. For those who have greater sharing and collaboration needs, and those in corporate environments, Box seems a strong option to consider.

Here’s an App Store link for Box.net – and it’s a free, universal app.

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FOX Business Network Now Has an iPad App

Fox Business for iPad app

FOX Business for iPad is, as you might guess from the name, a new iPad app from the FOX Business Network.  Here’s the Intro blurb for it on its App Store page:

Stay connected to the business world wherever you are with FOX Business for iPad. Get the latest financial news and market updates from The Most Powerful Name in Business News™ – FOX! Track your stocks in My Money, stay on top of the markets with the FOX Business Minute, compare stocks’ performances, and more!

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