This morning while trying to purchase and install a new iPad app I was greeted with a very odd set of popup messages and then a even stranger error. And it turns out the error message the App Store showed me is entirely wrong. Here’s what happened and the end result proving that the App Store error message was bullshit:
I chose to purchase an app called Little Star and tapped to buy it in exactly the same way as I always do.
After being prompted for my iTunes password (as always) I got another popup saying that some sort of account verification was needed and prompting for my password again. Once I entered it again I got the screen shown above. The error message reads as follows:
Paypal is not supported on this device. To manage or change your payment method, go to the iTunes Store on your computer.
You must verify your payment info before you can make purchases.
I’ve been using Paypal as my payment method on iTunes and the App Store since 2008 and I have zero desire to change that.
So I opened up on iTunes on my MacBook Pro and attempted to install the same Little Star app. I was again prompted to verify my payment method – but this time I was able to just confirm the existing Paypal method. There was no mention at all of needing to change it or of it not being supported on the iPad.
As soon as I confirmed my information the app download started on my Mac – and I was able to install the same app, and another one, without any issues on my iPad.
I’m guessing this means that something got out of sync between iTunes and the App Store on the iPad. A very quick Google search reveals that this issue has been around for a while. I hope this post will help any of you who see this error message. The upshot is that you DO NOT have to change your payment method. You just need to re-verify it in iTunes on a desktop PC to get something back in sync.